Customer Success Manager and Customer Support Specialist with experience in CRM tools (Zendesk, Salesforce, Shopify), team leadership, client retention, and eCommerce support.

I’m a dedicated Customer Success and Support Professional with over 4 years of experience helping global eCommerce and SaaS brands deliver excellent customer experiences. I specialize in managing client relationships, resolving escalations, improving CSAT/NPS performance, and coaching teams for success.

Currently working as a Customer Happiness Supervisor for Shokz (via TTEC), I handle performance monitoring, team coaching, and high-touch customer success operations. I’m confident in using CRMs like Zendesk, Salesforce, and Shopify to streamline workflows and maintain accurate documentation.

I’m looking to bring my expertise in customer retention, communication, and process optimization to a full-time remote role where I can continue helping brands grow through exceptional service and relationship management.