I have extensive experience in customer support across retail, sourcing, documentation, and logistics. I handled Amazon retail order concerns such as delays, damaged items, wrong products, and undelivered packages, coordinating with fulfillment teams to provide fast replacements, refunds, or reshipments. I also worked in vendor sourcing, evaluating suppliers, negotiating pricing, and resolving issues to meet customer requirements. In addition, I reviewed and verified client documents for car loan applications, ensuring accuracy and smooth processing while coordinating with dealerships and internal teams. I also supported logistics operations by coordinating with couriers, monitoring deliveries, and solving delays to maintain efficient and reliable service. Throughout these roles, I strengthened my communication, problem-solving, and customer support skills while ensuring a positive and seamless experience for every client.
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