Dynamic and customer-focused travel professional with extensive experience in corporate travel management, hospitality case handling, and airline customer service. Skilled in delivering exceptional travel solutions, resolving complex client issues, and ensuring a seamless experience from booking to post-travel support.
With a strong background in corporate travel consulting, I have coordinated end-to-end travel arrangements for business clients — including flights, hotels, rail, ferry, and private jet bookings — while maintaining policy compliance and optimizing travel costs. My time as an Airbnb Case Manager strengthened my abilities in dispute resolution, guest relations, and empathetic communication, allowing me to handle sensitive cases with professionalism and care. Additionally, my experience in airline customer service enhanced my expertise in flight operations, passenger assistance, and service recovery in high-pressure environments.
Recognized for my exceptional customer service, problem-solving skills, and attention to detail, I thrive in fast-paced, multicultural settings where I can combine technical proficiency with genuine client care. I am passionate about enhancing the traveler experience and maintaining strong relationships with clients, suppliers, and partners across the travel industry.
