With over a decade of hands-on experience in IT infrastructure, systems administration, and technical support, I bring not only deep technical expertise but also a proven track record of building scalable systems from the ground up—including launching a fully operational startup call center.
Throughout my career, I’ve thrived in environments that demand both strategic thinking and technical precision. I’ve led initiatives ranging from domain management and PowerShell automation to BIOS-level troubleshooting and remote agent deployment. But perhaps my proudest achievement was architecting and launching a startup call center operation—handling everything from SIP trunk integration and cloud firewall configuration to onboarding agents, configuring softphones, and ensuring 24/7 uptime. This experience sharpened my ability to balance user needs, business goals, and technical constraints in real time.
