CUSTOMER EXPERIENCE AND ADMIN & OPERATIONS SPECIALIST
Native English | 10+ Years Remote Experience | Available during Australia & New Zealand Business Hours
Hi there! I’m Patrixia, a Certified Customer Experience & Operations professional with over 10 years of experience supporting executives, clients, and teams remotely across the U.S. and the Philippines.
I specialize in helping business owners stay organized, improve workflows, and keep clients happy — all while running things smoothly behind the scenes.
WHAT I DO BEST
• Executive & Admin Support — calendar, inbox, scheduling, travel coordination, documentation
• Operations & Project Coordination — timelines, SOPs, reporting, and process improvement
• Client Experience — onboarding, communication, CRM updates, light customer support
• Documentation & Reporting — proposals, slide decks, templates, SOPs, and tracking sheets
• Tools Expertise — Microsoft 365, Google Workspace, Asana, Trello, Slack, Zoom, Salesforce, Zendesk, Airtable
WHY CLIENTS HIRE ME
• Native English fluency from hands-on U.S. work experience — clear and professional communication
• Works during AUS/NZ business hours for seamless collaboration
• Experienced in remote operations — organized, proactive, and dependable
• Easy to work with — responsive, detail-oriented, and always one step ahead
EDUCATION & CERTIFICATIONS
• B.A. in Communication, University of Perpetual Help System Laguna (UPHSL) – 2014
• Certified Customer Experience Professional (CCEP) – Customer Service Institute of America
• Project Management Essentials Certified (PMEC) – Management & Strategy Institute
• Business Management Essentials Certified (BMEC) – Management & Strategy Institute
• Fundamentals of Agile Project Management – Project Management Institute (PMI)
AVAILABILITY & WORK SETUP
• Hours: Full-time or part-time (AEST/NZST business hours)
• Setup: Remote | Hybrid | Onsite (Biñan City, Laguna – 30 mins from Manila)
• Equipment: 11th Gen Intel Core i7 | 16 GB RAM | Fibre Internet (200 Mbps) | Backup Wi-Fi & Power Supply
Verified
