A results-driven Systems Administrator and IT Infrastructure Specialist with over seven years of experience in managed IT services, supporting enterprise environments at IBM and Kyndryl. Demonstrates expertise in VMware administration, Active Directory/Azure AD, SAP Security, and SQL database management, ensuring optimal system performance and availability. Possesses a solid background in technical support, i----------- and escalation management, and disaster recovery planning, with certifications in Microsoft Azure, AWS Cloud, and ServiceNow. Recognized for a strong commitment to operational excellence, service quality, and continuous process improvement.
