I am an experience customer service representative and a virtual assistant background for 5 years total experience. I am professional in phone handling, empathetic, critical thinker, solutions provider, team player and a goal-oriented. I developed clear communications, email management, appointment scheduling, documentation, and coordination in my previous roles. I was able to help my previous account save recertification process up to 50 percent via outbound, emails and appointment scheduling. I'm thrilled to join your team as I am driven to make an impact to a team that values growth, collaboration and innovation.