With over eight years of experience in customer service and operational roles, I specialize in design support, KPI reporting, and cross-functional collaboration. Most recently serving as a Customer Care Associate at Cimpress until October 2025, I guided customers through creating and troubleshooting personalized design templates and ensured compliance with production standards. I am passionate about delivering exceptional service, driving process improvements, and using my expertise to enhance customer satisfaction.
At Cimpress, I supported customers in the creation and refinement of custom design products, ensuring high-quality output through meticulous artwork reviews and compliance checks. I collaborated with design, production, and technical teams to resolve challenges and enhance operational efficiency. Additionally, I served as a point of contact for my team, providing coaching and insights to improve performance and streamline workflows. My experience has honed my ability to deliver results in fast-paced, customer-centric environments.
