- Executive Support & Virtual Assistance: Experienced in managing schedules, communications, travel arrangements, and high-volume correspondence for executives, ensuring efficiency and professionalism.
- Client Relations & Customer Experience: Over 10 years in customer support, complaint resolution, and client interaction monitoring across B2B, financial, and travel programs.
- Quality Assurance & Performance Analysis: Skilled in transaction monitoring, audit reviews, and preparing actionable insights to improve team and service performance.
- Training & Team Development: Conducted onboarding, refresher, and process training for new hires and colleagues in helpdesk, QA, and client interaction standards.
- Operational & Administrative Coordination: Adept at streamlining processes, handling escalations, and supporting cross-functional teams in remote and multinational environments.
- Technical Proficiency: Experienced with Onsite/Helpdesk, ChannelReply, UseResponse, and troubleshooting iOS/MacOS systems.
Verified
