EXPERIENCE & BACKGROUND
• Nearly 3 years of experience in Customer Support, Sales Support, and Account Retention
• Strong background in handling inbound billing inquiries, escalations, and sales in a BPO environment
• Promoted to Subject Matter Expert (SME) and recognized for consistently hitting KPIs and driving results
SALES & APPOINTMENT SETTING
• High-ticket appointment setting experience with multi-channel outreach (SMS, Email, Instagram, Facebook)
• Managed high-volume outreach (140–200+ messages daily) while maintaining personalized, human conversations
• Skilled in qualifying leads, handling objections, re-engaging cold prospects, and booking calls
• Experienced in building rapport, retaining customers, and turning concerns into sales opportunities
CONVERSATION & SALES APPROACH (NEPQ STYLE)
• Use a question-based, consultative approach to guide conversations naturally (not pushy or scripted)
• Identify real pain points through strategic questioning and active listening
• Build trust and emotional connection before presenting solutions
• Help prospects recognize gaps in their current situation and move toward taking action
• Focus on making the next step (booking a call) feel clear, logical, and valuable
RESULTS & PERFORMANCE
• Proven results: 34 booked appointments in a single month, with 15 converting into closed sales
• Strong follow-up system — persistent, value-driven, and focused on maximizing conversions
SKILLS & WORK STYLE
• Excellent communication skills with fast response time (under 1 minute)
• Detail-oriented with experience using CRM systems to track leads and ensure no opportunities are missed
• Able to handle multiple conversations efficiently while maintaining quality and professionalism
MINDSET & WORK ETHIC
• Sales-driven mindset — focused on retention, conversion, and revenue growth
• Reliable, disciplined, and performance-focused
• I treat every conversation as an opportunity to retain customers, build trust, and drive results
Verified
