Executive Virtual Assistant | Customer Service Representative, Social Media Manager

Executive Virtual Assistant | Customer Service Representative
Customer Service & Administrative Coordinator | Social Media Manager

Hello there, I'm Brittany from Manila, Philippines. I’m a dedicated support professional with 3+ years of experience providing administrative support, customer service, and technical support across phone, email, and chat in fast-paced, high-volume environments. I've worked with global accounts in tech, healthcare, sales, and operations -- helping businesses stay organized, responsive, and efficient. I'm detail-oriented, process-driven, and comfortable handling both front-facing support and behind-the-scenes administrative work. I also ensure that every customer interaction, workflow, escalation, and resolution runs smoothly.

How I Help Businesses:
Adminstrative support
Inbox & email management
Calendar management
Data entry & data accuracy
Customer verification & validation
Appointment setting / appointment scheduling
Lead generation & lead qualification
Prospect nurturing & cold calling
Travel & accommodation planning
Content strategy development
Content creation
Content calendar planning
Social media management
Social media engagement
Online community moderation
Record retrieval & data management
Customer Service (phone, email, chat)
L1 / L2 Technical Support
Incident ticket handling
Sales support
Business operations support
Order management
Order processing & order fulfillment
Order tracking & fullow-up
Vendor coordination
HIPAA compliance in handling confidential information
Task coordination and process workflow
Process documentaytion & SOP creation
Social media performance tracking
Identify root causes of customer issues and fix them
Act as primary point of contact for our customers via phone, email, and chat

Tools Proficiency:
Asana, Notion, Trello, Monday, Google Workspace, Google Sheets, Google Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), AI tools as Google Gemini, ChatGPT, Grammarly, Loom, Zoom, Microsoft Teams, Google Meet, WhatsApp, Canva, CapCut, Adobe Photoshop

Why Businesses Work With Me:
Reliable, detail-oriented, and process-driven
Experienced in high-volume, structured environments
Communicates clearly, efficiently, and professionally
Able to handle customer inquiries in a timely and efficient manner
Dedicated to providing excellent service with enthusiasm to each client,
With reliable high-speed internet, noise canceling ehadset and quite work space

Invite me for an interview.
You're looking for a dependable remote support assistant who has a positive attitude, someone you can trust and who won't leave you hanging -- that's me. I’d be happy to discuss how I can help

E-Commerce, Customer Support Management, Phone Support, Customer Service Team Leadership, Chat Support, Customer Service, Customer Support Management, Creative Problem Solving, English Speaking, Social Media Content Creation, Lead Generation, Sales Management, Sales Support, Sales, Outbound Call, Inbound Call, Oder Tracking, Order Fulfillment, Administrative Management, Communication, Organization, Personal Assistant, CRM, Customer Relationship Management, Emotional Intelligence, Conflict Resolution, Data Entry