A meticulous and customer-centric Technical Support Specialist and Product Support Agent with nearly five years of experience in the financial software and property management software sectors. Demonstrates proficiency in guiding clients through software functionalities, diagnosing and resolving technical issues, and articulating complex tax-related features in a clear and accessible manner. Recognized for delivering timely, empathetic support and consistently achieving high levels of customer satisfaction. Committed to leveraging technology and analytical problem-solving to empower users and enhance their confidence in utilizing digital tools effectively. Worked for QuickBooks (mainly payroll) for 3 years, and now working for Buildium as a Product Support.
