With more than a decade of extensive expertise in the Collections department, I have spent five years as a Team Leader and Manager.
Areas of Expertise:
Credit and Collection Management
Quality Assurance and Call Monitoring
Accounts Receivable Management
Debt Recovery Management
Project Management
Customer Service Management
Training and Development
I have managed collections accounts for various companies across the USA, overseeing diverse portfolios such as credit cards, consumer loans, utilities, gy-----------mberships, medical bills, bank loans, and more. My experience spans early-stage to late-stage collections, including charged-off accounts and third-party agency accounts.
Additionally, I have conducted training sessions for new hires and refresher courses for seasoned employees. As a panel interviewer, I have played a key role in the final interview process for applicants to our Collections Department.
Collections has been the core of my professional journey, driving my commitment and passion for excellence in this field.
