With over 9 years of experience in virtual assistance, e-commerce operations, customer experience, and business process optimization, I have built a career focused on helping businesses scale through operational excellence, automation, and technology.
I began my career supporting e-commerce businesses and have since progressed into leadership roles, managing customer support operations, developing standard operating procedures (SOPs), coaching teams, implementing AI-driven workflows, and improving key performance metrics such as customer satisfaction and response times. My experience spans platforms including Amazon, Shopify, Gorgias, Zoho Desk, Zendesk, ClickUp, and other modern business tools.
Recently, I expanded my expertise into AI-assisted software development by designing and deploying a custom CRM system using Claude Code, GitHub, Neon (PostgreSQL), and Render. This experience strengthened my ability to bridge business operations with technology—translating operational requirements into functional software that streamlines workflows and improves efficiency.
I enjoy solving complex operational challenges, optimizing processes, and leveraging AI to build scalable solutions that help teams work smarter. I’m passionate about continuous learning and thrive in environments where innovation, collaboration, and customer experience drive business success.
