With over six years in the BPO industry, including significant time in supervisory roles, I've cultivated a strong passion for customer experience and operational excellence. My background has equipped me with a robust skill set in leading and coaching teams, managing high-volume customer interactions across various channels like voice, chat, and email, and driving significant improvements in efficiency and satisfaction. I thrive in fast-paced environments and have a proven track record of implementing data-driven solutions that boost performance and streamline processes. I'm eager to bring my expertise in team leadership, quality improvement, and strategic communication to your rapidly growing team.
