I am a Personal Injury Case Manager with 2 years of experience supporting pre-litigation cases, focused on case development, medical coordination, and insurance claims handling. This is backed by over 7 years of client-facing experience in customer service, account management, and operations.
In my role, I manage the day-to-day progression of personal injury cases by coordinating treatment, maintaining communication with clients and providers, and ensuring all documentation is properly tracked and ready for settlement.
My experience includes:
• Coordinating medical treatment, scheduling, and provider follow-ups
• Requesting and tracking medical records and billing
• Communicating with insurance adjusters regarding PIP, bodily injury, and liability claims
• Assisting in demand package preparation (records, bills, narratives)
• Monitoring liens, balances, and treatment status
• Maintaining consistent client communication and managing expectations
Before transitioning into personal injury, I spent several years in client-facing roles where I:
• Managed client relationships from initial contact through ongoing support
• Handled escalations and ensured client satisfaction
• Coordinated communication between clients and internal teams
• Maintained accurate CRM records and workflow tracking
This combination allows me to not only manage cases efficiently, but also build trust with clients—something critical in personal injury.
I am highly organized, responsive, and comfortable working in fast-paced environments with high caseloads. I understand the urgency behind case timelines and take initiative in keeping cases moving forward.
Tools I use:
SmartAdvocate, Zendesk, HubSpot, NetSuite, Asana, Slack, Google Workspace, and other cloud-based systems.
I can step in with minimal training and immediately support your firm’s workflow.
Verified
