I am a results-driven professional with 5 years and 10 months of progressive experience in customer Service Operations, quality management, and team leadership. Proven track record- of driving performance excellence, improving processes, and developing high- performing teams. Adept at leveraging data insights to enhance efficiency, uphold quality standards, and deliver consistent results aligned with organizational goals. I led a team for 3 years supporting a fintech campaign, specializing in fraud detection, transaction monitoring, and risk mitigation.
