I’m a dedicated E-commerce Account & Customer Support Specialist with over 3 years of experience providing exceptional service through chat, email, and back-office support. I specialize in handling account management, billing concerns, order processing, and claims resolution for global e-commerce and retail clients.
Throughout my career with companies such as Amazon, Tech Mahindra, and Teleperformance, I’ve developed strong expertise in technical troubleshooting, billing adjustments, and customer de-escalation — ensuring every customer receives efficient, accurate, and friendly assistance. My goal is to deliver seamless customer experiences that strengthen trust and retention.
I’m skilled in using a variety of tools including Salesforce, Outlook, Chime, Microsoft Office, Google Suite, Canva, and CRM systems. Known for my attention to detail, adaptability, and excellent communication, I consistently meet key performance indicators and thrive in fast-paced, remote environments.
If you’re looking for a reliable, tech-savvy professional who can manage customer accounts, process claims, and resolve inquiries with care and efficiency — I’d love to be part of your team.
