Need a reliable Customer Service & Shopify Expert who keeps customers coming back?
Here’s what I get hired to do (and do best):
EXPERIENCED in Shopify customer support, handling high-volume email and chat inquiries, order management, refunds, and customer retention.
- Customer Support (Email & Chat)
I provide clear, prompt, and professional responses that make customers feel heard and taken care of from the first message to resolution --- maintaining a 4.9 CSAT rating, the highest in the team, with only 3 out of 303 surveys receiving a 1-star rating.
- Shopify Order Management
From order tracking to refunds and cancellations, I make sure every step is handled with accuracy so your customers stay informed and confident in their purchase.
- Returns & Chargebacks
I’m careful when it comes to handling returns and disputes. My mindset is to help protect your revenue while maintaining a positive customer experience --- averaging only 0–2 refunds per week.
- Customer Retention & De-escalation
When it comes to frustrated customers, my approach is to stay calm and focus on solutions; turning them into loyal ones who continue to support your brand --- handling 43% of total volume while maintaining a 32.1% retention rate, consistently the highest in the team.
- Upselling Through Support
I identify natural upsell opportunities during conversations, which have been proven to help increase revenue without being pushy --- generating $1,000+ in sales month after month through support alone.
Tools I’ve worked with:
Shopify - Amazon Seller Central - Gorgias - Intercom - Richpanel - ManyChat - Recharge - AppTrends - Thiio - Loop
What you can expect:
- Fast response times
- Clear, professional communication
- Reliable, resourceful, and able to work with minimal supervision
My goal?
To help you deliver excellent Shopify customer support, keep your customers happy, and make your operations run smoothly. *wink*
So, if you're looking for a Customer Service & Shopify Expert who can handle your customers with care and consistency, feel free to send an invite. I’d be happy to help.
Verified
