Looking for a reliable Shopify Customer Support Expert to keep your buyers coming back?
With over 7 years of dedicated experience in ecommerce, I specialize in end-to-end Shopify customer support, order management, and retention that protects your revenue and boosts your brand loyalty.
Here's exactly what I bring to your store:
* Customer Support Excellence (Email & Chat) *
High-Volume Support: Expertly handle chat and email inquiries with clear, professional, and fast responses.
Proven Performance: Maintained a 4.9 CSAT rating (the highest on the team), with only 3 out of 303 surveys receiving a 1-star rating.
* Shopify Order Management & Logistics *
End-to-End Handling: Manage order tracking, updates, cancellations, and complex logistics.
Accuracy-Driven: Every step handled accurately so your customers stay informed and confident in their purchase.
* Returns, Disputes & Chargebacks *
Revenue Protection: Proactively manage returns and disputes to minimize losses while keeping customers happy.
Low Refund Rates: Averaging only 0-2 refunds per week.
* Upselling Through Support *
Value-Driven Selling: Identify natural, non-pushy upsell opportunities during support conversations.
Proven Revenue: Generated $1,000+ in additional monthly sales through customer support channels alone.
* Platforms *
Shopify, Shopify Plus, WooCommerce, BigCommerce
* Helpdesks & Live Chat *
Gorgias, Zendesk, Freshdesk, Intercom, Richpanel, Reamaze, Help Scout, Kustomer, Tidio, LiveChat
* Subscriptions, Returns & Reviews *
Recharge, Loop Returns, AppTrends, Yotpo, -----------, Trustpilot
* Shipping & Fulfillment *
ShipStation, AfterShip, ShipBob
* Marketing & Automation *
Klaviyo, ManyChat, Shopify Flow
* Ops & Collaboration *
Slack, Notion, Trello, Google Workspace, Loom
What You Can Expect Fro-----------:
Fast Response Times: keeping first-response time low.
Independent Problem Solver: reliable, resourceful, and fully capable of working with minimal supervision.
Flexible Shifts: ready to support your business, with strong preference for US Eastern Time (EST) business hours.
My goal is simple: deliver excellent Shopify customer support, maximize your customer lifetime value, and make your daily operations run smoothly.
Ready to streamline your store's support? Send me an invite or a message — I'd love to show you how I can help your brand grow.
Verified
