Results-driven Customer Service, Retention, and Accounts Receivable professional with 2 years of experience supporting telecommunications and logistics accounts. Experienced in billing support, account management, customer retention, sales, collections, and accounts receivable operations. Successfully supported the Optimum telecommunications account under Virtual Staffing Solutions, where strong performance in customer engagement, retention, and revenue generation led to a promotion to Retention Specialist. Skilled in handling billing inquiries, resolving customer concerns, processing payments, applying account adjustments, and providing technical support.
Additionally, experienced in supporting the GLS logistics account under FPOSI – DDC Data Processing OPC, managing 50–75 customer accounts daily, performing collections activities, resolving billing discrepancies, and processing shipment-related credits. Proficient in handling customer inquiries via phone and email, maintaining accurate account records, and supporting month-end collections processes. Adept at navigating multiple systems within VMware and remote desktop environments, with strong communication, problem-solving, relationship-building, and organizational skills. Committed to delivering exceptional customer experiences while achieving operational, retention, and collection goals.
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