Hi, I’m Hazel.
If you’re a busy STR owners or property manager who’s juggling guest messages, cleaner coordination, and last-minute issues… I can take that off your plate.
I’m not just here to “reply to messages.” I make sure your operations run smoothly behind the scenes so you don’t have to check your phone constantly.
Here’s how I support my clients:
• Guest communication that feels human, not templated (pre-stay, during, post-stay)
• Handling concerns calmly — especially those “urgent” guest situations
• Coordinating cleaners, maintenance, and making sure issues don’t get ignored
• Monitoring calendars across platforms to avoid double bookings
• Keeping listings accurate, organized, and guest-ready
• Creating systems (SOPs, templates, trackers) so everything runs more easily over time
I’ve worked closely with property owners, managing multiple listings and helping them stay organized across Airbnb, -----------, VRBO, Furnished Finder, and Hostex.
One thing about me — I don’t wait to be told what to do.
If I see a problem, I look into it, fix what I can, and update you clearly.
I understand that in short-term rentals, small mistakes = bad reviews.
That’s why I pay attention to details and follow through on tasks until they’re fully resolved.
If you’re looking for someone reliable, proactive, and easy to work with — let’s talk :)
Verified
