Administrative professional with 4+ years of experience handling customer support, dispatch coordination, billing, collections, and daily operations in a fast-paced environment. Managed high-volume transactions, tracked deliveries, processed invoices and payments, and handled customer concerns through phone, email, and chat while maintaining accurate records and organized workflows.
Recognized for strong follow-ups, problem-solving, and keeping operations running smoothly by ensuring tasks, customer requests, and pending transactions never get overlooked. Successfully resolved overdue accounts, improved response turnaround, and supported daily operations with accuracy, efficiency, and attention to detail.
Skilled in Google Workspace, Microsoft Excel, HubSpot CRM, Shopify, Slack, Trello, and administrative systems. Reliable, fast learner, detail-oriented, and committed to delivering professional support that helps businesses stay organized and efficient.
