Hi! I'm Yna, a Guest Services and Property Management Virtual Assistant with hands-on experience supporting Airbnb hosts and managing short-term rental operations.
My background combines direct Airbnb customer support experience with property management operations, giving me a strong understanding of both the guest experience and the day-to-day needs of short-term rental businesses.
As an Airbnb Support Ambassador, I assisted guests and hosts with reservation issues, booking modifications, account concerns, policy-related inquiries, and conflict resolution while maintaining high-quality customer service standards in a fast-paced environment.
More recently, I worked directly with a short-term rental company where I managed guest communication, reservations, calendar updates, housekeeping coordination, maintenance scheduling, and operational support to ensure smooth property performance and exceptional guest experiences.
My experience includes:
• Guest communication and support
• Airbnb messaging and reservation management
• Calendar and availability management
• Housekeeping coordination
• Maintenance coordination
• Conflict resolution and problem-solving
• Property management administration
• Inbox and task management
• OpenPhone, Guesty, Hospitable, Hostaway, Turno, Slack, Asana, Google Workspace, and Microsoft Office
I am highly organized, detail-oriented, and proactive. I thrive in fast-paced environments where responsiveness, professionalism, and operational excellence are essential. I take pride in delivering outstanding guest experiences while helping property owners keep their operations running smoothly.
If you're looking for a reliable tea-----------mber who understands both Airbnb customer service and short-term rental operations, I'd love the opportunity to contribute to your business.
