I’m a customer service professional with 10+ years of experience in the BPO industry, supporting clients in the US, Australia, and the UK since 2012. I’ve handled billing, collections, upselling, retentions, and complaint resolution across voice, chat, and email channels.
Since 2020, I’ve worked as a Customer Service Team Manager, responsible for coaching and mentoring agents, managing schedules, and conducting quality assurance evaluations to assess and improve performance. I also handle reporting, real-time volume monitoring, capacity planning, new-hire interview and training, and a wide range of administrative tasks.
I’m proficient in Microsoft Excel and PowerPoint, and comfortable creating reports, tracking performance data, and preparing presentations. I also have skills in video editing, designing certificates, and creating Facebook posts.
I am highly organized, proactive, and committed to delivering excellent service while maintaining operational efficiency. While I’m new to the Virtual Assistant space, I bring leadership experience, strong communication skills, and proven admin capabilities—making me a reliable, detail-oriented, and tech-savvy support partner for your business.
