Experienced Customer Service and Account Specialist with a proven track record in telecom/ISP customer support, field service coordination, retention, sales, and credit repair support. Skilled in handling inbound and outbound customer interactions, managing service appointments and technician dispatch, resolving billing and account concerns, and processing cancellations and service modifications. Strong ability to identify customer needs, address objections, and provide tailored retention solutions while meeting customer satisfaction, retention, and sales targets. Experienced in account management, CRM documentation, upselling, cross-selling, and product recommendations, with strong communication, empathy, negotiation, and problem-solving skills focused on delivering exceptional customer experiences and supporting business growth.
