Efficient Customer Support & Operations Specialist with strong experience in travel services, e-commerce, and B2B financial coordination. Skilled in managing email and chat support for refunds, cancellations, compensation requests, billing issues, and account recovery. Proficient in Freshdesk, Zendesk, Slack, Google Sheets, and various CRM tools, ensuring streamlined workflows and accurate case handling. Known for fast turnaround, detail-oriented execution, and a proactive approach that delivers smooth, secure, and high-quality customer experiences in fast-paced digital environments.
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