With almost 10 years of experience in customer support, I’ve had the privilege of being recognized multiple times as a top-performing agent of the month and year. I help businesses retain customers, reduce escalations, and build long-term loyalty by providing thoughtful, reliable support in both English and Spanish.
If you’re looking for someone your customers will feel comfortable and confident speaking with, I’d be happy to help.
INDUSTRIES I’VE WORKED WITH:
• BPO & Call Centers
• Hospitality & Travel
• Professional Services
• Telco & Operations
• Online & Remote Businesses
…and more
WHAT YOU’LL GET WORKING WITH ME:
• 5-star customer service via chat, email, and phone
• Bilingual support (English & Spanish)
• Calm, professional handling of escalations
• Organized admin and back-office support
• Reliable with full-time availability
• A Virtual Assistant who treats your business like his own
WHAT SETS ME APART?
• Customers consistently commend my patience, clarity, and professionalism
• I solve problems — not just tickets
• Strong team player with a “how can I help?” mindset
• Detail-oriented and process-driven
• Calm under pressure, even with difficult customers
• Fully accountable and highly dependable
WHAT CLIENTS & CUSTOMERS SAY:
“Mark handled my concern professionally and made sure everything was resolved. Excellent service.” - 5 Stars from Globe Telecom Customer
“He was very patient, clear, and helpful. One of the best customer service experiences I’ve had.” - 5 Stars from Convergys/Concentrix Philippines
“The representative is friendly, knowledgeable, and efficient. I felt truly listened to.”
- 5 Stars from Convergys/Concentrix Philippines
“Resolved the issue quickly and followed up to make sure everything was okay.”
- - 5 Stars from Globe Telecom Customer
Let’s work together! If you’re looking for a reliable, bilingual Virtual Assistant who delivers consistent 5-star customer experiences, I’d love to support your team!
