I’m an experienced E-commerce and Customer Support Specialist with a strong background in tech and digital services. Over the past 3+ years, I’ve worked with leading companies like Amazon, Newfold Digital, and Shopify, helping customers succeed through expert support and tailored solutions.
I spent 2 years at Amazon as a Subject Matter Expert (SME), where I handled complex inquiries, supported team performance, and contributed to process improvements. At Newfold Digital, I worked as a Web Consultant, assisting clients in building and optimizing websites for their businesses. Currently, I’m part of Shopify as an E-commerce Specialist, guiding merchants through platform setup, store optimization, and day-to-day operations to help grow their brands online.
I’m passionate about customer experience, digital innovation, and continuous learning in the ever-evolving world of e-commerce.
