I am a project based Administrative Coordinator in a construction firm doing workflow automation and business process improvement. I have streamlined operations by removing manual clerical task among construction tea-----------mbers to focus on project execution. I have implemented an organized central communication hub for coordination and data monitoring system reducing work lapses, misleading information and inaccuracy which led to better decision making, faster turnaround times, safety compliance and improved stakeholder engagement.
Prior to this, I built a 21+ year career in the BPO industry as a Support Professional, where I gained expertise in CRM management and customer support for both B2B and B2C clients. My focus on customer engagement achieved targeted monthly Net Promoter Score while maintaining high quality standards. I bring adaptability, cultural fluency, teamwork, and customer centric service excellence to every role, ensuring measurable impact and long term success.
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