Results-driven Collections Specialist and Financial Operations professional with 10+ years of experience in BPO, banking, healthcare accounts receivable, customer service, and collections operations. Proven expertise in debt collection, delinquency management, payment negotiation,
dispute resolution, credit control, and revenue cycle support. Skilled in handling high-volume accounts, KPI achievement, compliance adherence, and customer account resolution. Strong background in CRM systems, both voice and non-voice support, and financial documentation accuracy.
