I help e-commerce and DTC brands deliver fast, accurate, and well-organized customer support — the kind that runs smoothly behind the scenes, not just the replies customers see.
I have 1+ year of non-voice remote experience supporting SKIMS, a high-volume international retail brand, through Awesome CX. In that role, I managed 100+ daily written interactions across email and CRM platforms — handling order issues, refunds, returns, exchanges, and product inquiries, while keeping case records clean and consistent in Kustomer CRM and Shopify. I'm comfortable owning the full lifecycle of a case: tracking it, documenting it accurately, and following through until it's resolved, all without close supervision.
I was awarded Best Agent 2024–2025 and the QA Excellence Badge for consistently high quality scores with zero major escalations throughout my tenure. That track record reflects how I work: reliably, carefully, and with full ownership of every case.
What I can do for you:
— Email-based customer support
— Order tracking, refunds, returns, and exchanges
— Case management and CRM documentation (Kustomer, Shopify)
— Maintaining clean, organized records across high case volumes
— Process consistency — following SOPs and keeping quality steady at scale
— De-escalating frustrated customers with empathy and clear communication
I am available full-time, Monday to Friday, Philippine Standard Time (UTC+8). I work best in async, non-voice setups with clear processes and defined ownership. I am a long-term hire — not a gig worker — and I take the work seriously.
If you need someone dependable to support your customers and keep your operations clean behind the scenes, let's talk!
Verified
