With nearly five years of experience across highly demanding sectors—including three years in the airline industry, almost a year in logistics, and six months in telecommunications—I offer a proven foundation in versatile customer support, including performing admin tasks ad hoc using MS Office tools to maintain and provide all process-related records, specifically for sales validation and manual ticket prices validation. I am highly proficient across all communication channels, including email, voice (calls), text messages, and chat. My dedication and expertise were recognized early in my career, leading to a promotion within the airline sector where I served as part of the Assist Queue/Support Team. In this role, I was critical to operations, managing all supervisor-level escalations and chats, troubleshooting tool issues, and providing process assistance to three separate vendor teams
Verified
