Customer service professional with over one year of experience supporting retail and healthcare customers for Walmart, Lazada, and UnitedHealthcare. Proven ability to manage high-volume inbound and outbound interactions, resolve complex customer concerns, and consistently deliver exceptional service while maintaining high customer satisfaction.
Highly proficient in Customer Relationship Management (CRM) systems, including Xspace and CCA2 Lazada, with extensive experience managing customer inquiries, documenting interactions, maintaining accurate records, and resolving issues efficiently. Strong communication, problem-solving, and relationship-building skills have consistently contributed to meeting performance targets and improving the customer experience.
Advanced proficiency in Microsoft Excel, including data entry, spreadsheet management, data analysis, report generation, and record maintenance. Experienced in using formulas, organizing large datasets, developing tracking systems, and preparing accurate reports to support business operations and decision-making. Recognized for attention to detail, adaptability, strong organizational skills, and a commitment to delivering results in fast-paced environments.
