Travel & Hospitality Operations Specialist |VA| Reservations | Customer Support | OTA Management

I work at the intersection of travel operations, customer support, and hospitality coordination.

My experience includes supporting travel and hospitality businesses with reservations, OTA operations, customer communication, transportation arrangements, supplier coordination, pricing, amendments, cancellations, refunds, and daily operational reporting.

I have worked with platforms and tools including Airbnb, -----------, Agoda, Expedia, Viator, Zoho Desk, Teamup, Excel, Bokun, and other travel and operations systems.

My experience includes:

• Travel and tour booking coordination
• Airport and hotel transfer arrangements
• OTA booking and calendar management
• Customer support via email, chat, and phone
• Flight changes, cancellations, and refunds
• Fare rules and fare calculations
• Supplier/operator communication
• Rate, pricing, and margin checking
• Hotel and accommodation coordination
• Driver and transportation coordination
• Operational reports and spreadsheets
• Administrative and back-office support
• Coordination between customers, suppliers, and internal teams

I enjoy working behind the scenes to make sure the customer experience runs smoothly.

Because in travel, a booking is rarely just a booking.

There are flight times to check, luggage to consider, vehicles to arrange, suppliers to coordinate, rates to verify, customers to update, and occasionally a last-minute change that decides to make everyone's day interesting. 😄

I'm currently open to opportunities in Travel Operations, Hospitality Operations, Reservations, Customer Support, OTA Management, and Remote Operations Support.