Technical Support | Customer Support | Jira & MS 365 | Admin & Operations VA

Technical Support Engineer skilled in network and system troubleshooting, remote diagnostics, and customer issue resolution. Proficient with NBN, ADSL, TCP/IP, VLAN, PPPoE, DNS, Wi-Fi, VPN, and tools like ACS, JIRA, BMC Helix ITSM, and Microsoft 365. Strong in ticket management, escalations, documentation, and collaborating with teams to deliver efficient solutions.