Executive Virtual Assistant | Data & Reporting Specialist l Technical Admin Assistant

I am an experienced and results-driven Technical Support Specialist with over four years of experience across various complex systems, including Telco/Cable (Comcast Xfinity) and specialized SaaS Applications (ActiveWorks Endurance and Hytek Swim).



I excel at delivering top-tier technical assistance and resolving critical issues efficiently, from hardware/software troubleshooting to complex application support. I am highly proficient in using industry-standard tools like ServiceNow, JIRA, Salesforce, and Verint to manage tickets and ensure IT system efficiency.

I am seeking part-time or project-based freelance roles where I can leverage my expertise in remote sessions (via Webex) and disciplined task management to provide reliable, high-quality technical or customer support.



Core Expertise & Technical Skills

Application IT Support: Expertise in supporting specialized software platforms (Vertical Markets), ensuring system uptime, and resolving user application errors.



Remote Troubleshooting: Proven ability to perform effective remote sessions to resolve system issues for clients, ensuring high user satisfaction.



Ticketing Systems: Proficient in using leading tools for ticket management and tracking: ServiceNow, JIRA, Salesforce, Einstein 360, and Verint.



Customer Communication: Excellent written and verbal communication skills in both English and Filipino, ensuring clear and effective client interactions.



Software Proficiency: Highly capable in Microsoft 360 applications (Word, Excel, PowerPoint, Outlook, and MS Teams) for documentation and coordination.



Why Work with Me?



Proven Reliability: Recognized for high adherence (Best in AA Circle Awards) and quality performance (Top 4 Honorable Agent, Top 20 Best Quality Performance).

Adaptability & Discipline: I possess a disciplined task approach and the flexibility to quickly adapt to new working environments and complex system requirements.



Educational Background: Strong technical foundation with a degree in Bachelor of Science in Electrical Engineering and an academic background in STEM.



Ready to start a project? Send me a message to discuss how my technical expertise can support your business needs.