Experienced BPO professional with 15+ years in Quality, Performance Management, and Operations, including 7 years leading teams of up to 20 across global and remote programs. I specialize in creating actionable reports, automating workflows, and delivering insights using Excel and Google Sheets to help clients make data-driven decisions.
I excel at managing virtual teams, ensuring clear communication, alignment, and high performance across remote programs. Skilled in project management tools (-----------), CRM administration, and collaboration platforms (Slack, Zoom, Teams, Google Workspace), I focus on improving efficiency, accuracy, and operational results.
Reliable, organized, and proactive, I help clients streamline processes, track key metrics, and grow their operations smoothly while maintaining high-quality standards.
