I am writing to express my enthusiastic interest in the Customer Service or Sales Roles. With a diverse professional background spanning sales, financial services, and hospitality management, I have developed a robust skill set centered on driving revenue, enhancing customer satisfaction, and optimizing operational efficiency.
With my most recent role, as a Virtual Assistant - Sales and Customer Sales Representative at Uniworld Omniport, I manage high-level sales and revenue-generating activities through both inbound and outbound initiatives. My daily responsibilities include utilizing CRM systems to facilitate a Loyalty Refresh Program/ Trade in Program, conducting order confirmation calls to identify upsell opportunities, and resolving complex customer issues related to shipping and factory concerns. My proficiency in modern e-commerce tools is further backed by my Shopify Certifications in Basic Agent, Support Agent Power User, and Lead Agent roles.
Prior to my current role, I served as a Bancassurance Sales Executive at BPI-Philam Life Assurance Corporation. As a Licensed Financial Advisor, I was responsible for cross-selling and upselling financial products to bank clients, maintaining strong relationships with bank partners, and analyzing detailed sales reports to meet production updates. This experience sharpened my ability to navigate regulated environments while delivering excellent after-sales service.
My foundational experience also includes:
• Management: Serving as a Café Supervisor at Tabelle Diner Café, where I oversaw daily operations, staff scheduling, and stock inventory.
• Administrative Support: Providing clerical assistance, managing correspondence, and handling financial documents as a Sales and Administrative Assistant.
• Education: A Bachelor of Science in Hotel and Restaurant Management from Malayan Colleges Laguna.
I am confident that my ability to create effective communication scripts (email, SMS, and call spiels) and my commitment to continuous upskilling make me a valuable asset to your team. I am eager to bring my proactive approach to the company and contribute to your ongoing success.
