Airbnb | STR Operations | Guest Experience | Case Resolution | Co-Host

Experienced Short-Term Rental (STR) Operations & Guest Experience Virtual Assistant with 1 year and 6 months as an Airbnb Support Ambassador at IntouchCX, specializing in the Resolutions Team, and 1 year of hands-on experience managing 3 Airbnb listings for a Superhost. I have experience handling guest communication, reservation support, AirCover damage claims, review dispute requests, maintenance coordination, cleaner coordination, and day-to-day property operations. I’m proficient in Airbnb, -----------, VRBO, Google Workspace, Microsoft Office, Canva, Zoom, and Microsoft Teams. I’m organized, proactive, and solution-oriented, with a strong focus on protecting host accounts, delivering exceptional guest experiences, and keeping operations running smoothly. Portfolio: -----------