Non-Voice Skills
Email Management – organizing inbox, replying professionally, sorting messages
Chat Support – answering customer inquiries through chat
Ticketing System – using tools like Zendesk, Freshdesk, Gorgias
Administrative Support – organizing files, scheduling, updating records
Research Skills – finding accurate information online
Social Media Monitoring – checking messages, replying, simple posting
Order Processing – handling orders, tracking, updating status
Document Preparation – creating reports, letters, spreadsheets
