Highly motivated and licensed Electronics Engineer (ECE & ECT) with over one year of hands-on experience in Customer Service Analysis (CSA) and Abuse Prevention for technical platforms. Proven ability to efficiently diagnose, escalate, and resolve complex user-reported issues while maintaining adherence to operational policies. Background in product development/lifecycle and basic scripting with Python, Java, & HTML.
I enhance technical communication by creating professional, easy-to-understand visual assets. Skilled in utilizing tools like PowerPoint, Canva, or similar platforms to design; tutorials, guides, documentation (Posters/Infographics), reports, and presentations.
