Technical Support and Application Support professional with experience in payment systems, merchant integrations, API
troubleshooting, transaction investigation, SQL data analysis, application testing, and technical incident resolution. Currently
working as a Senior Analyst, Application Support within the payments industry, providing technical support to merchants, partners,
developers, and internal teams. Experienced in investigating payment transaction issues, determining whether incidents originate
from application systems or APIs, supporting merchant integrations, preparing incident reports and technical change requests,
performing API testing using Postman, generating SQL-based reports, and developing monitoring scripts. Strong background in
REST APIs, SOAP, JSON, XML, JavaScript, PHP, Python, C#, .NET, MySQL, and Playwright-based API automation.
CORE TECHNICAL SKILLS
Payment & Application Support: Payment transaction investigation; merchant technical support; payment integration support;
API troubleshooting; incident investigation and reporting; system/application troubleshooting; technical documentation; developer
and QA support; merchant onboarding
API & Integration: REST API; SOAP; JSON; XML; API testing; Postman; system integration troubleshooting
Programming & Automation: JavaScript; TypeScript; PHP; Python; C#; Visual
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ASP.NET, Playwright API automation
Database & Data: SQL; MySQL; relational databases; RDBMS; SQL joins; stored procedures; data extraction and reporting
Web Technologies: HTML5; CSS; JavaScript;
React.is 
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