Hi! I’m Rhape Libres — Hospitality-focused Virtual Assistant with 7 years of BPO experience handling multiple accounts and progressing into a Supervisor role. Strong background in customer service operations, team support, and managing high-volume communication with professionalism and accuracy. Experienced in short-term rental (STR) support, handling both guest-facing customer service and back-end operations to ensure smooth stays from booking to checkout.
Proficient in Guesty (PMS + Inbox) and Breezeway, including guest messaging, issue resolution, work order creation and follow-through, and coordinating cleaning schedules and turnovers with internal teams and vendors. Skilled in operational tasks such as creating and updating property listings, onboarding OTAs into Guesty, maintaining accurate listing content across channels, and organizing property notes to reduce guest questions and prevent avoidable issues. Known for fast response times, clear communication, strong attention to detail, and reliable ownership—helping hosts and property managers deliver consistent five-star guest experiences.
