Adaptable and results-driven professional with experience in customer service, telecom support, and digital back-office operations. Skilled in managing customer inquiries, processing orders, troubleshooting technical issues, and maintaining SLA accuracy. Backed by a Software Engineering degree, Java programming knowledge, and CCNA networking fundamentals. Recognized for strong communication, critical thinking, leadership support, and a customer-centric approach. Seeking to leverage both technical and service skills to deliver excellent client experiences and support company growth.
