I am a highly experienced Customer Support and Ecommerce Virtual Assistant with over 4 years of hands-on experience in dropshipping, DTC, and BPO environments. I currently serve as the Head of Customer Support for multiple Shopify-based ecommerce businesses, where I manage end-to-end customer service operations including email support, order tracking, refunds, chargebacks, escalations, and CRM management.
I have extensive experience using Shopify, Zoho, and Gorgias-style ticketing systems, and I’m comfortable handling high-volume inboxes while maintaining fast response times and high customer satisfaction. I am also skilled in resolving customer concerns professionally, coordinating with suppliers, and ensuring smooth post-purchase experiences.
I am detail-oriented, reliable, and a fast learner who works well independently. I take pride in delivering excellent customer service and supporting business growth through efficient and organized support operations.
