Customer Service, Technical Support, and Sales Specialist with 8+ years of experience in e-commerce, telecommunications, and technology. Skilled in troubleshooting device, network, and app issues, providing clear resolutions, and simplifying technical information. Strong background in retention and sales, offering tailored solutions and handling objections to drive renewals and upgrades. Proficient in Netsuite, Halo, CRM platforms, and GMS, with expertise across phone, chat, email, and ticketing support. Known for empathy, accuracy, and delivering consistent customer satisfaction.
