Order Fulfillment Specialist with 8+ years as the sole owner of post-dispatch operations for DTC brands across Amazon (FBA/FBM), Shopify, eBay, Walmart, Best Buy, and Newegg serving customers in the US, EU, UK, Canada, Australia, and globally.
Primary focus: owning the full last mile monitoring 500+ orders/month in real time, catching stalled shipments before they become CS tickets, and holding 3PL and courier partners accountable from dispatch to confirmed delivery
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WHAT I SPECIALIZE IN:
Real-time order monitoring Amazon, Shopify, eBay, Walmart, Best Buy, Newegg
Stalled order detection and escalation (48+ hrs no movement)
3PL coordination SLA tracking & chargeback recovery documentation
Shipment exception management delays, misroutes, scan gaps
Cross-functional CS updates accurate order status before customers call
Google Sheets fulfillment dashboards & KPI reporting
FBA inventory health & demand forecasting (secondary)
TOOLS: ShipStation | Amazon Seller Central | Google Sheets | Excel | Shopify | Slack | Asana | Notion
Improved fulfillment efficiency by 30%. Sole owner of 500+ orders/month across 6 platforms for US, EU, UK, CA, AU markets. Available full-time or part-time. EST/PST
