Hi! I have experience as a Real-Time Analyst, focusing on real-time monitoring, reporting, and workforce adjustments to help teams meet daily targets.
I use Excel to track performance, analyze trends, and support operations with data-driven insights. My work involves managing queues, checking staffing levels, and making sure KPIs like service level and productivity are consistently met.
I also have experience in customer support, outreach, and content-related tasks, which helped me develop strong communication and problem-solving skills.
I’m detail-oriented, reliable, and proactive if I notice an issue, I take initiative to find ways to improve it, not just report it.
If you’re looking for someone who can support your operations, analyze data, and help keep your team on track, I’d be happy to help.
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