I have 5+ years of remote experience in Executive Assistance, administrative support, customer service, CRM, e-commerce, and business operations, backed by a strong 5-year BPO background supporting major accounts in telecommunications, Amazon, Apple, and banking/financial services.
My BPO experience gave me a strong foundation in customer service, account management, billing, order processing, documentation, problem-solving, handling confidential information, following processes, and working with different business systems and customers.
I later built on that foundation through remote work supporting business owners and teams with:
• Executive and administrative support
• Inbox and email management
• Calendar management and scheduling
• CRM management and data updates
• Customer support via email, chat, and social media
• Shopify and e-commerce operations
• Order processing, billing, and customer issues
• Documentation and SOPs
• Project and task coordination
• Data entry and spreadsheet management
• Client and member onboarding
• Online course and membership support
• Research, reporting, and follow-ups
I have hands-on experience with Google Workspace, Microsoft Office, GoHighLevel, Help Scout, Shopify, Amazon, Etsy, TikTok Shop, ClickUp, Asana, Trello, Notion, Slack, Canva, CapCut, ChatGPT, Claude, Gemini, Zapier, and other online business tools.
I’m organized, detail-oriented, reliable, and comfortable working independently. My combination of BPO experience and remote administrative/operations experience allows me to understand both the customer side and the business/operations side of a company.
I learn new systems quickly, follow processes carefully, and take ownership of tasks to keep things organized and moving forward.
Available for full-time, part-time, and long-term remote work.
