I am a customer-support professional with hands-on experience in technical service operations and user assistance. In my current role as a Junior Service Desk Analyst, I support a wide range of daily technical needs, including resolving issues related to Microsoft technologies such as Azure, Outlook, Word, and other Office applications, as well as managing tickets and workflows through Jira (CRM).
My background includes troubleshooting Windows environments—both software and hardware—providing guidance on VPN connectivity, assisting with multi-device setup, and deploying applications and policies using Microsoft Intune. I’m also involved in process improvement initiatives, helping streamline support workflows while continuing to deliver direct, user-focused assistance.
I bring a balanced combination of technical capability, problem-solving, and adaptability, with a strong commitment to creating smooth, efficient experiences for end users. I’m looking to contribute these skills to a team where I can continue to grow, take on new challenges, and support impactful solutions.
